Effective Date: 24 July 2026

Thank you for supporting BLK-HZRD.

This Refund Policy explains your rights and our procedures for refunds, returns and exchanges relating to tickets, merchandise and purchases made through the BLK-HZRD website.

By purchasing from our website, you agree to this Refund Policy.
 

1. Event Tickets

Non-Refundable Tickets

Unless otherwise stated, all event ticket sales are final.

Tickets are non-refundable once purchased except where required by applicable law or as described in this policy.

Please ensure you carefully check the event details before completing your purchase.

Cancelled Events

If BLK-HZRD cancels an event, customers will be offered:

• A full refund; or

• An alternative offered at our discretion, such as transferring the ticket to another event or receiving a credit.

Where a refund is offered, it will be issued to the original payment method.

Rescheduled Events

If an event is rescheduled, customers may choose to:

• Keep their existing ticket, which will remain valid for the new date; or

• Request a full refund.

Any deadline for requesting a refund will be communicated at the time the new event date is announced.

Customer Cancellations

Tickets cannot be refunded because:

• You can no longer attend.

• Your travel arrangements have changed.

• You purchased tickets by mistake.

• Personal circumstances have changed.

We strongly recommend checking all event information before completing your purchase.
 

2. Merchandise Returns

If you change your mind about a merchandise purchase, you may return eligible items within 14 days of receiving your order.

To qualify for a refund:

• Items must be unused.

• Items must be unworn.

• Items must be in their original condition.

• Items should be returned in their original packaging where reasonably possible.

Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
 

3. Faulty, Damaged or Incorrect Items

If your order arrives:

• Damaged;

• Faulty; or

• Incorrect due to our error,

please contact us as soon as reasonably possible at blkhzrd@hotmail.com.

To help us assess the issue quickly, please include:

• Your order number;

• A description of the issue; and

• Clear photographs showing the damage, fault or incorrect item.

Once reviewed, BLK-HZRD will, where appropriate:

• Replace the item;

• Offer an exchange (where available); or

• Issue a full refund.

Where the issue is confirmed to be our responsibility, BLK-HZRD will cover the reasonable cost of returning the item or provide an appropriate return solution.
 

4. Merchandise Order Cancellations

Once an order has been placed, it cannot be cancelled before dispatch.

If you no longer wish to keep an eligible item, you may return it after delivery in accordance with the returns process outlined in this policy.
 

5. Delivery Address Changes

If you have entered an incorrect delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to update the delivery address.

Once an order has been dispatched, we are unable to amend the delivery address.

BLK-HZRD is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect delivery information supplied by the customer.
 

6. Uncollected or Returned Parcels

If an order is returned to BLK-HZRD because:

• Delivery was refused; or

• The parcel was not collected,

the customer may choose either to:

• Pay for the order to be shipped again; or

• Receive a refund of the purchase price, less any original shipping charges and any return-to-sender costs incurred by BLK-HZRD where permitted by law.
   

7. Refund Processing

Once a returned item has been received and inspected, eligible refunds will normally be processed within 10 working days.

Refunds will be made using the original payment method used at the time of purchase.

Please note that your bank or payment provider may take additional time to process the transaction.
 

8. Digital Products

If BLK-HZRD offers downloadable digital products in the future (such as music downloads, sample packs or digital content), those products will generally be non-refundable once the download has begun or access has been provided, except where required by applicable law.
 

9. Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.
 

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

BLK-HZRD

Email: blkhzrd@hotmail.com